How to change or reset your password

Forgotten your password? This article shows two ways to reset it: from the login screen, or from inside the Platform.

Resetting your password from the login screen

On the login screen, select Forgot Password? in the bottom-right corner of the login box.

The login box will change to the Reset Password form. Enter the email address for your account and select Reset Password.

You will receive an email with instructions on how to set a new password. To return to the login screen, select Back to login.

If the email doesn't arrive within a few minutes, check your junk or spam folder. If it still hasn't arrived, contact your administrator or support@nextworldxr.com.

Resetting a password from the Platform

You can also reset your own password, or the password of a member of your organisation, from within the Platform.

To reset your own password, select your name at the top of the left-hand menu to open your profile, then open the Password tab and select Request Password Reset.

To reset the password of another member, go to Admin > Members, select the member, open the Password tab and select Request Password Reset.

Once you select Request Password Reset, an email will be sent to the member with instructions on how to set a new password.

Trainees who don't have an email address don't have a Platform password. They start training in the headset with their 4-letter access code instead.