Next World Support
Support articles and Knowledge Base for Next World trainers and trainees.
The Portal, Training Management and Insights
Information and support articles on how to manage trainees, training and read insights from the N...
How to change or reset your password
Forgotten your password? This article shows two ways to reset it: from the login screen, or from ...
How to schedule or roster using the Training Schedule
The Training Schedule lets you book a dedicated time for your trainees to complete their required...
Organising your trainees into Training Programs
Training programs (formerly known as 'training cohorts') let you create training setups for group...
Exporting data to CSV
The Platform can export a number of different tables to a CSV file, which you can open in Excel o...
Managing the members of your division
The Members page lets you add and edit the members of your organisation, allowing for more detail...
Setting up your headset
The Devices page under Admin lets you add and edit the VR headsets licensed to your organisation....
Managing your company or organisation's structure
The Divisions page lets you add and edit divisions, subsidiaries or sub-companies within your org...
Finding training insights and data
One of the most valuable parts of VR safety training is the ability to collect each trainee's ses...
How to find trainees who require training (expired or untrained)
To see who needs training, go to the Trainees page and use the Training Status filter. The Traine...
How to access the Next World Platform
To access the Platform, go to https://nwxr.app in your web browser and log in with your email add...
How to view information from other divisions and subsidiaries
Larger companies are often split into divisions. The Platform lets you switch between divisions, ...
Using filters in the Platform to control tables
Filters are useful when looking for a particular subset of information in the Platform. Applying ...
Training States: How to tell what stage an employee's training is at
After assigning trainees to one or more Training Programs, their overall training status is displ...
Headsets, VR and Training
Information on how to undertake training in a Next World headset or using Next World software.
Accessing Virtual Reality training modules
This article will explain how to access your desired training module once you are in the headset....
How to administer your trainees on device
Sometimes you have trainees who don't know their access code. This article will explain how to al...
How to share/screencast your VR view to a screen
Screencasting allows a trainer to view what's going on in a VR headset while a trainee is using i...
How to troubleshoot connection problems
Having issues with your device not connecting? This article goes through some steps to help diagn...
How to find insights from the training undertaken on your headset
If you or your trainees have completed training on a headset, you can view the results and course...
Reinstall Next World Home
Sometimes there may be issues that occur such as a corrupted download of an experience, in which ...
Headset tracking doesn't move along with you
All Next World experiences give you a full movement experience, where you can not just use your h...
How to setup your controllers
If this is the first time your headset is being used, or you are having issues with your controll...
How to Access Other VR Applications
How to Access Non-Next World Applications The Next World software natively runs in kiosk-mode, m...
Screencasting to an Android Device Completely Offline
The below steps will walk you through how to set up a hotspot on your Android device so that you ...
Screencasting to an Apple Device Completely Offline
The below steps will walk you through how to set up a hotspot on your Apple device so that you ca...
Screencasting to a Windows Device Completely Offline
The below steps will walk you through how to set up a hotspot on your Windows device so that you ...
How Do I Find My Pico Device's MAC Address
Your IT department may request you to find the MAC address of the Pico you use. In this case, it ...
How Do I Find My Meta Device's MAC Address
Your IT department may request you to find the MAC address of the Meta device you use. In this ca...
Release Notes
Notes describing the features in each Next World version at the time of release.
v2.6.5: Demo Mode
In this release, we've added a Demo Mode to our LMS and our VR application so that people of the ...
v2.5.8: Soft Skills and Arabic Locale Updated
In this release, we've released Soft Skills experiences for our clients to use, the Arabic langua...
v2.4.0: Archiving and Notifications
In this release, we've improved the functionality of the Archive feature across the board and ref...
New Release! v2.5.2
In this release, we've added brand new experience information pages along with a refreshed look f...
v1.19: The New Look Portal
The Next World Platform Portal got a major overhaul in May 2023, here's what's new. An Overview ...
v1.16: Training States
In this latest update, we bring higher visibility into what trainees require training, and the ...
v1.14: Training Cohorts Overhaul
REIMAGINED FEATURE! Training Cohorts This update brings great functionality and applicability i...
v1.13: Certificates, Slips, Trips and Hand Safety
In this update, we have refreshed the look, feel and functionality of the session insights view. ...
v1.12: Training Scheduler Update
In the 1.12 update, we have released our newest feature - the Training Schedule! NEW FEATURE! ...
v1.9: Headset and Insights Update
As part of our 1.9 update, we have released a new experience, Office Hazards, as well as improvem...
v1.5: Insights Overviews
A new update for the Next World Platform and Insights Dashboard has been released today, with a s...
Setting up Next World and Software Installation
Information on how to get going on Next World training and management.
Components, Glossary and Terms
The Portal The Next World Portal is the web application used to manage trainees, schedule traini...
Setting Up a VR Device for the Next World Environment
If you've received a headset from Next World, you'll have received a getting started guide. This...
Preparing a Meta VR Device For Usage With Next World Software
This article provides the steps to set up your Meta VR device before installing Next World's soft...
Setting Up a Meta Quest 2/3 for Horizon Managed Services (HMS)
Last updated: September 15, 2026This guide walks you through the process of factory resetting a M...
Whitelisting Domains Required By Next World Services
For networks that have strict policies which may prevent access to certain websites or domains th...