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Next World Support

Support articles and Knowledge Base for Next World trainers and trainees.

The Portal, Training Management and Insights

Information and support articles on how to manage trainees, training and read insights from the N...

How to change or reset your password

Forgotten your password? This article shows two methods to change your password. Resetting your ...

How to schedule or roster using the Training Schedule

The training schedule allows you to easily book a dedicated time for your trainees to complete th...

Organising your trainees into Training Programmes

Training programmes (formerly known as 'training cohorts') allow you to create unique training se...

Exporting data to CSV

The portal has the ability to export a number of different datasets to a CSV file for your conven...

Managing the members of your division

The division management page gives you the ability to add or edit the members of your organisatio...

Setting up your headset

The device management page under the Admin tab allows you to add and edit the VR Headsets licence...

Managing your company or organisation's structure

The division management page gives you the ability to add and edit divisions, subsidiaries or sub...

Finding training insights and data

One of the most valuable aspects of VR safety training is the ability to collect a user's trainin...

How to find trainees who require training (expired or untrained)

To see who needs training, head to the trainees page and use the training status filters. The Tr...

How to access the Next World Platform Portal

To access the Portal, point your browser to http://nwxr.app, then using the login screen, enter y...

How to view information from other divisions and subsidiaries

Larger companies are often split into divisions. The Portal has features to allow you to switch b...

Using filters in the Platform Portal to control tables

Filters are useful when looking for particular subsets of information through the Portal. Applyi...

Training States: How to tell what stage an employee's training is at

After assigning trainees to one or more Training Programmes, their overall training status will n...

Headsets, VR and Training

Information on how to undertake training in a Next World headset or using Next World software.

Accessing Virtual Reality training modules

This article will explain how to access your desired training module once you are in the headset....

How to administer your trainees on device

Sometimes you have trainees who don't know their access code. This article will explain how to al...

How to share/screencast your VR view to a screen

Screencasting allows a trainer to view what's going on in a VR headset while a trainee is using i...

How to troubleshoot connection problems

Having issues with your device not connecting? This article goes through some steps to help diagn...

How to find insights from the training undertaken on your headset

If you or your trainees have undertaken training on a headset, you'll likely want to view insight...

Reinstall Next World Home

Sometimes there may be issues that occur such as a corrupted download of an experience, in which ...

Headset tracking doesn't move along with you

All Next World experiences give you a full movement experience, where you can not just use your h...

How to setup your controllers

If this is the first time your headset is being used, or you are having issues with your controll...

How to Access Other VR Applications

How to Access Non-Next World Applications The Next World software natively runs in kiosk-mode, m...

Screencasting to an Android Device Completely Offline

The below steps will walk you through how to set up a hotspot on your Android device so that you ...

Screencasting to an Apple Device Completely Offline

The below steps will walk you through how to set up a hotspot on your Apple device so that you ca...

Screencasting to a Windows Device Completely Offline

The below steps will walk you through how to set up a hotspot on your Windows device so that you ...

How Do I Find the Pico's MAC Address

Your IT department may request you to find the MAC address of the Pico you use. In this case, it ...

Release Notes

Notes describing the features in each Next World version at the time of release.

Setting up Next World and Software Installation

Information on how to get going on Next World training and management.