# How to change or reset your password
Forgotten your password? This article shows two ways to reset it: from the login screen, or from inside the Platform.
#### Resetting your password from the login screen
On the login screen, select **Forgot Password?** in the bottom-right corner of the login box.
[](https://docs.nwxr.app/uploads/images/gallery/2026-10/embedded-image-t5cprkgz.png)
The login box will change to the **Reset Password** form. Enter the email address for your account and select **Reset Password**.
[](https://docs.nwxr.app/uploads/images/gallery/2026-10/embedded-image-xj5g0gfd.png)
You will receive an email with instructions on how to set a new password. To return to the login screen, select **Back to login**.
If the email doesn't arrive within a few minutes, check your junk or spam folder. If it still hasn't arrived, contact your administrator or .
#### Resetting a password from the Platform
You can also reset your own password, or the password of a member of your organisation, from within the Platform.
To reset your own password, select your name at the top of the left-hand menu to open your profile, then open the **Password** tab and select **Request Password Reset**.
[](https://docs.nwxr.app/uploads/images/gallery/2026-10/embedded-image-hgnruyvy.png)
To reset the password of another member, go to **Admin** > **Members**, select the member, open the **Password** tab and select **Request Password Reset**.
[](https://docs.nwxr.app/uploads/images/gallery/2026-10/embedded-image-zvgnmtsp.png)
Once you select **Request Password Reset**, an email will be sent to the member with instructions on how to set a new password.
Trainees who don't have an email address don't have a Platform password. They start training in the headset with their 4-letter access code instead.