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Customer Support
Articles of support for Next World customers.
Next World Support
Support articles and Knowledge Base for Next World trainers and trainees.
The Portal, Training Management and Insights
Information and support articles on how to manage trainees, training and read insights from the Next World Portal.
Headsets, VR and Training
Information on how to undertake training in a Next World headset or using Next World software.
Release Notes
Notes describing the features in each Next World version at the time of release.
Setting up Next World and Software Installation
Information on how to get going on Next World training and management.
How to change or reset your password
Forgotten your password? This article shows two methods to change your password. Resetting your password from the login screen From the Login Screen, select Forgot Password? in the bottom right-hand corner of the Login box.You will be redirected to the Passw...
How to schedule or roster using the Training Schedule
The training schedule allows you to easily book a dedicated time for your trainees to complete their required courses, while also being able to see the current status of their training. How to schedule training Click on Training Schedule in the left navigati...
Organising your trainees into Training Programmes
Training programmes (formerly known as 'training cohorts') allow you to create unique training setups for users across your organisation that have different training requirements to ensure that all of their training is up to date and relevant. Each programme ...
Exporting data to CSV
The portal has the ability to export a number of different datasets to a CSV file for your convenience. You can export the following data tables: Session Data Trainees Training Programmes Divisions Members Devices How to export data On the page...
Managing the members of your division
The division management page gives you the ability to add or edit the members of your organisation, allowing for more granular team and member management. How to add a member To add a new member to your organisation, go to Admin > Members and select the Crea...
Setting up your headset
The device management page under the Admin tab allows you to add and edit the VR Headsets licenced to your organisation. Registering your device here allows access to the Next World course library within the headset. To add a new device, you must have adminis...
Managing your company or organisation's structure
The division management page gives you the ability to add and edit divisions, subsidiaries or sub-companies within your organisation, allowing for more granular team and member management. How to add a new division Open Divisions under the Admin section, the...
Accessing Virtual Reality training modules
This article will explain how to access your desired training module once you are in the headset. If the headset has not been setup yet, take a look at this article on setting up a headset. Make sure you ready for training Putting on a headset and powering ...
How to administer your trainees on device
Sometimes you have trainees who don't know their access code. This article will explain how to allow those trainees to still access the training experiences with insights. Use the headset as normal Have the trainee follow the steps described in this article ...
How to share/screencast your VR view to a screen
Screencasting allows a trainer to view what's going on in a VR headset while a trainee is using it. Accessing screencasting After turning on the headset and setting the player boundary, press the Pico button on your hand controller to bring up the Pico men...
How to troubleshoot connection problems
Having issues with your device not connecting? This article goes through some steps to help diagnose and solve the issue. Troubleshooting Connections From Agent, you should be able to see the connection status and the time. The connection status should show ...
How to find insights from the training undertaken on your headset
If you or your trainees have undertaken training on a headset, you'll likely want to view insights and course reporting from within the Next World Platform Portal. Head to the Next World Platform Portal To access the Portal, point your browser to http://nwxr...
v1.16: Training States
In this latest update, we bring higher visibility into what trainees require training, and the current state of their training within their Training Cohorts. NEW FEATURE! Training States (managed by Training Cohorts) After assigning trainees to one or man...
Components, Glossary and Terms
The Portal The Next World Portal is the web application used to manage trainees, schedule training and view insights and results for training undertaken on The Next World Platform. Here's a few things you can do on the Portal: Administer your company G...
v1.14: Training Cohorts Overhaul
REIMAGINED FEATURE! Training Cohorts This update brings great functionality and applicability improvements to the Training Cohorts feature, formerly known as Training Groups. You will notice that we have reimagined the look, feel and overall process of creat...
v1.13: Certificates, Slips, Trips and Hand Safety
In this update, we have refreshed the look, feel and functionality of the session insights view. We’ve made large strides toward providing a more defined and clearer view of metrics provided by experiences, how the trainee stepped through the experience and ho...
v1.12: Training Scheduler Update
In the 1.12 update, we have released our newest feature - the Training Schedule! NEW FEATURE! Training Schedule The Training Schedule allows managers to see and schedule training events for trainees on a calendar based on the company's time zone. Trainees...
v1.9: Headset and Insights Update
As part of our 1.9 update, we have released a new experience, Office Hazards, as well as improvements to our headset software and to the Training and Insights Platform. NEW EXPERIENCE! Office Hazards Our latest experience, Office Hazards, has trainees learn...
v1.5: Insights Overviews
A new update for the Next World Platform and Insights Dashboard has been released today, with a suite of new tools to help manage and administer trainees. Dashboard Updates Insights Dashboard Reframe The dashboard has been overhauled to better bit wide sc...
Setting up a brand new headset
If you've received a headset from Next World, you'll have received a getting started guide. At the present time, you'll need to contact Next World to get started.