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Customer Support

Articles of support for Next World customers.

Next World Support

Support articles and Knowledge Base for Next World trainers and trainees.

Next World News

All the latest news from the Next World team

The Portal, Training Management and Insights

Next World Support

Information and support articles on how to manage trainees, training and read insights from the Next World Portal.

portal
insights
training
trainers
management
trainees
dashboard
platform

Headsets, VR and Training

Next World Support

Information on how to undertake training in a Next World headset or using Next World software.

Release Notes

Next World Support

Notes describing the features in each Next World version at the time of release.

Setting up Next World and Software Installation

Next World Support

Information on how to get going on Next World training and management.

How to change or reset your password

Next World Support The Portal, Training Management and Ins...

Forgotten your password? This article shows two ways to reset it: from the login screen, or from inside the Platform. Resetting your password from the login screen On the login screen, select Forgot Password? in the bottom-right corner of the login box. The l...

How to schedule or roster using the Training Schedule

Next World Support The Portal, Training Management and Ins...

The Training Schedule lets you book a dedicated time for your trainees to complete their required courses, while also showing the current status of their training. How to schedule training Select Training Schedule in the left-hand menu to open the scheduler. ...

Organising your trainees into Training Programs

Next World Support The Portal, Training Management and Ins...

Training programs (formerly known as 'training cohorts') let you create training setups for groups of people across your organisation who have different training requirements, so that everyone's training stays up to date and relevant. Each program is made up o...

Exporting data to CSV

Next World Support The Portal, Training Management and Ins...

The Platform can export a number of different tables to a CSV file, which you can open in Excel or another spreadsheet program. You can export the following tables: Training Insights (session data) Trainees Training Programs Divisions How to export data On t...

Managing the members of your division

Next World Support The Portal, Training Management and Ins...

The Members page lets you add and edit the members of your organisation, allowing for more detailed team and member management. How to add a member To add a new member to your organisation, go to Admin > Members and select the orange + button in the bottom-rig...

Setting up your headset

Next World Support The Portal, Training Management and Ins...

The Devices page under Admin lets you add and edit the VR headsets licensed to your organisation. Registering a headset here gives it access to the Next World course library. You need administrator access in your organisation to add a device. If you can't add ...

Managing your company or organisation's structure

Next World Support The Portal, Training Management and Ins...

The Divisions page lets you add and edit divisions, subsidiaries or sub-companies within your organisation, allowing for more detailed team and member management. How to add a new division Go to Admin > Divisions and select the orange + button in the bottom-ri...

Accessing Virtual Reality training modules

Next World Support Headsets, VR and Training

This article will explain how to access your desired training module once you are in the headset. If the headset has not been setup yet, take a look at this article on setting up a headset. Make sure you ready for training Putting on a headset and powering ...

How to administer your trainees on device

Next World Support Headsets, VR and Training

Sometimes you have trainees who don't know their access code. This article will explain how to allow those trainees to still access the training experiences with insights. Use the headset as normal Have the trainee follow the steps described in this article ...

How to share/screencast your VR view to a screen

Next World Support Headsets, VR and Training

Screencasting allows a trainer to view what's going on in a VR headset while a trainee is using it. Accessing screencasting After turning on the headset and setting the player boundary, press the Pico button on your hand controller to bring up the Pico menu....

How to troubleshoot connection problems

Next World Support Headsets, VR and Training

Having issues with your device not connecting? This article goes through some steps to help diagnose and solve the issue. Troubleshooting Connections From Agent, you should be able to see the connection status and the time. The connection status should show ...

How to find insights from the training undertaken on your headset

Next World Support Headsets, VR and Training

If you or your trainees have completed training on a headset, you can view the results and course reporting in the Next World Platform. Head to the Next World Platform Go to https://nwxr.app and log in. For help logging in, see How to access the Next World Pla...

v1.16: Training States

Next World Support Release Notes

In this latest update, we bring higher visibility into what trainees require training, and the current state of their training within their Training Cohorts. NEW FEATURE! Training States (managed by Training Cohorts) After assigning trainees to one or man...

Components, Glossary and Terms

Next World Support Setting up Next World and Software Inst...

The Portal The Next World Portal is the web application used to manage trainees, schedule training and view insights and results for training undertaken on The Next World Platform. Here's a few things you can do on the Portal: Administer your company G...

v1.14: Training Cohorts Overhaul

Next World Support Release Notes

REIMAGINED FEATURE! Training Cohorts This update brings great functionality and applicability improvements to the Training Cohorts feature, formerly known as Training Groups. You will notice that we have reimagined the look, feel and overall process of creat...

v1.13: Certificates, Slips, Trips and Hand Safety

Next World Support Release Notes

In this update, we have refreshed the look, feel and functionality of the session insights view. We’ve made large strides toward providing a more defined and clearer view of metrics provided by experiences, how the trainee stepped through the experience and ho...

v1.12: Training Scheduler Update

Next World Support Release Notes

In the 1.12 update, we have released our newest feature - the Training Schedule! NEW FEATURE! Training Schedule The Training Schedule allows managers to see and schedule training events for trainees on a calendar based on the company's time zone. Trainees...

v1.9: Headset and Insights Update

Next World Support Release Notes

As part of our 1.9 update, we have released a new experience, Office Hazards, as well as improvements to our headset software and to the Training and Insights Platform. NEW EXPERIENCE! Office Hazards Our latest experience, Office Hazards, has trainees learn...

v1.5: Insights Overviews

Next World Support Release Notes

A new update for the Next World Platform and Insights Dashboard has been released today, with a suite of new tools to help manage and administer trainees. Dashboard Updates Insights Dashboard Reframe The dashboard has been overhauled to better bit wide sc...

Setting Up a VR Device for the Next World Environment

Next World Support Setting up Next World and Software Inst...

If you've received a headset from Next World, you'll have received a getting started guide. This article aims to provide details on how to set up a Next World-supported VR headset for the Next World experience environment. Below are the headsets that Next Wo...