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Customer Support

Articles of support for Next World customers.

Next World Support

Support articles and Knowledge Base for Next World trainers and trainees.

The Portal, Training Management and Insights

Next World Support

Information and support articles on how to manage trainees, training and read insights from the Next World Portal.

portal
insights
training
trainers
management
trainees
dashboard
platform

Headsets, VR and Training

Next World Support

Information on how to undertake training in a Next World headset or using Next World software.

Release Notes

Next World Support

Notes describing the features in each Next World version at the time of release.

Setting up Next World and Software Installation

Next World Support

Information on how to get going on Next World training and management.

How to change or reset your password

Next World Support The Portal, Training Management and Ins...

Forgotten your password? This article shows two methods to change your password. Resetting your password from the login screen From the Login Screen, select Forgot Password? in the bottom right-hand corner of the Login box.You will be redirected to the Passw...

How to schedule or roster using the Training Schedule

Next World Support The Portal, Training Management and Ins...

The training schedule allows you to easily book a dedicated time for your trainees to complete their required courses, while also being able to see the current status of their training. How to schedule training Click on Training Schedule in the left navigati...

Organising your trainees into Training Programmes

Next World Support The Portal, Training Management and Ins...

Training programmes (formerly known as 'training cohorts') allow you to create unique training setups for users across your organisation that have different training requirements to ensure that all of their training is up to date and relevant. Each programme ...

Exporting data to CSV

Next World Support The Portal, Training Management and Ins...

The portal has the ability to export a number of different datasets to a CSV file for your convenience.  You can export the following data tables: Session Data Trainees Training Programmes Divisions  Members  Devices How to export data On the page...

Managing the members of your division

Next World Support The Portal, Training Management and Ins...

The division management page gives you the ability to add or edit the members of your organisation, allowing for more granular team and member management. How to add a member To add a new member to your organisation, go to Admin > Members and select the Crea...

Setting up your headset

Next World Support The Portal, Training Management and Ins...

The device management page under the Admin tab allows you to add and edit the VR Headsets licenced to your organisation. Registering your device here allows access to the Next World course library within the headset. To add a new device, you must have adminis...

Managing your company or organisation's structure

Next World Support The Portal, Training Management and Ins...

The division management page gives you the ability to add and edit divisions, subsidiaries or sub-companies within your organisation, allowing for more granular team and member management. How to add a new division Open Divisions under the Admin section, the...

Accessing Virtual Reality training modules

Next World Support Headsets, VR and Training

This article will explain how to access your desired training module once you are in the headset. If the headset has not been setup yet, take a look at this article on setting up a headset. Make sure you ready for training Putting on a headset and powering ...

How to administer your trainees on device

Next World Support Headsets, VR and Training

Sometimes you have trainees who don't know their access code. This article will explain how to allow those trainees to still access the training experiences with insights. Use the headset as normal Have the trainee follow the steps described in this article ...

How to share/screencast your VR view to a screen

Next World Support Headsets, VR and Training

Screencasting allows a trainer to view what's going on in a VR headset while a trainee is using it. Accessing screencasting After turning on the headset and setting the player boundary, press the Pico button on your hand controller to bring up the Pico men...

How to troubleshoot connection problems

Next World Support Headsets, VR and Training

Having issues with your device not connecting? This article goes through some steps to help diagnose and solve the issue. Troubleshooting Connections From Agent, you should be able to see the connection status and the time. The connection status should show ...

How to find insights from the training undertaken on your headset

Next World Support Headsets, VR and Training

If you or your trainees have undertaken training on a headset, you'll likely want to view insights and course reporting from within the Next World Platform Portal. Head to the Next World Platform Portal To access the Portal, point your browser to http://nwxr...

v1.16: Training States

Next World Support Release Notes

In this latest update, we bring higher visibility into what trainees require training, and the current state of their training within their Training Cohorts. NEW FEATURE! Training States (managed by Training Cohorts) After assigning trainees to one or man...

Components, Glossary and Terms

Next World Support Setting up Next World and Software Inst...

The Portal The Next World Portal is the web application used to manage trainees, schedule training and view insights and results for training undertaken on The Next World Platform. Here's a few things you can do on the Portal: Administer your company G...

v1.14: Training Cohorts Overhaul

Next World Support Release Notes

REIMAGINED FEATURE! Training Cohorts This update brings great functionality and applicability improvements to the Training Cohorts feature, formerly known as Training Groups. You will notice that we have reimagined the look, feel and overall process of creat...

v1.13: Certificates, Slips, Trips and Hand Safety

Next World Support Release Notes

In this update, we have refreshed the look, feel and functionality of the session insights view. We’ve made large strides toward providing a more defined and clearer view of metrics provided by experiences, how the trainee stepped through the experience and ho...

v1.12: Training Scheduler Update

Next World Support Release Notes

In the 1.12 update, we have released our newest feature - the Training Schedule! NEW FEATURE! Training Schedule The Training Schedule allows managers to see and schedule training events for trainees on a calendar based on the company's time zone. Trainees...

v1.9: Headset and Insights Update

Next World Support Release Notes

As part of our 1.9 update, we have released a new experience, Office Hazards, as well as improvements to our headset software and to the Training and Insights Platform. NEW EXPERIENCE! Office Hazards Our latest experience, Office Hazards, has trainees learn...

v1.5: Insights Overviews

Next World Support Release Notes

A new update for the Next World Platform and Insights Dashboard has been released today, with a suite of new tools to help manage and administer trainees. Dashboard Updates Insights Dashboard Reframe The dashboard has been overhauled to better bit wide sc...

Setting up a brand new headset

Next World Support Setting up Next World and Software Inst...

If you've received a headset from Next World, you'll have received a getting started guide. At the present time, you'll need to contact Next World to get started.