# How to troubleshoot connection problems

Having issues with your device not connecting? This article goes through some steps to help diagnose and solve the issue.

#### Troubleshooting Connections

From Agent, you should be able to see the connection status and the time. The connection status should show Connected and the time set to your current time.

[![image.png](https://docs.nwxr.app/uploads/images/gallery/2023-04/scaled-1680-/yQiimage.png)](https://docs.nwxr.app/uploads/images/gallery/2023-04/yQiimage.png)  
  
If your device isn't connected or your time is incorrect, click the Wi-Fi (middle) button and you'll be taken to the Pico's settings where you can set the Wi-Fi Network and time. Both will need to be correct to connect successfully.

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Locating Version Information

In order to check your software versions and/or last connection time: press the Settings button as shown below.

[![image.png](https://docs.nwxr.app/uploads/images/gallery/2023-04/scaled-1680-/NHkimage.png)](https://docs.nwxr.app/uploads/images/gallery/2023-04/NHkimage.png)

Scroll down to **Version**. You can see the last connection time here as well as the Agent and Home versions installed. This will also show you if updates are available for them.

[![image.png](https://docs.nwxr.app/uploads/images/gallery/2023-04/scaled-1680-/6Dzimage.png)](https://docs.nwxr.app/uploads/images/gallery/2023-04/6Dzimage.png)

If you have been instructed to send this information to Next World Support, then you can send all the information in a single click! All you have to do is click where you see **Last connection**. You only need to click it once.

[![image.png](https://docs.nwxr.app/uploads/images/gallery/2023-04/scaled-1680-/gXdimage.png)](https://docs.nwxr.app/uploads/images/gallery/2023-04/gXdimage.png)

The below message will show up, which is verification that the information has been sent through to Next World Support. Contact us to get help with your connection issues.

[![image.png](https://docs.nwxr.app/uploads/images/gallery/2023-04/scaled-1680-/jVoimage.png)](https://docs.nwxr.app/uploads/images/gallery/2023-04/jVoimage.png)